Shipping policy
1. Order Processing & Dispatch Time
All orders are processed and dispatched within 1–3 business days after payment confirmation. As a premium seafood supplier, we prioritize fast turnaround to lock in maximum freshness for your seafood products. Orders placed on weekends or New Zealand public holidays will be processed on the next working business day.
2. International Shipping & Delivery Timeline
We provide worldwide shipping for all our New Zealand seafood products. Our standard international shipping delivery window is 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers pursuing faster delivery, we offer an expedited shipping option at checkout to shorten transit time and ensure seafood freshness.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your total order weight, package dimensions, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are independently determined by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend all customers to check their local import regulations and relevant seafood entry policies before placing an order to avoid unexpected costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
Different from ordinary goods, our fresh and frozen seafood adopts professional cold-chain packaging solutions. We use high-strength shockproof packaging, insulated foam boxes, and ice packs/dry ice to keep products fresh, frozen, and intact during international transit, effectively preventing damage, deterioration, or leakage.
For high-value orders, we provide optional shipping insurance at checkout. You can select this service to get full transit protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive damaged packaging, leakage, deformed parcels, or spoiled seafood, please take clear photos/videos and refuse signature, then contact our support team immediately.
If you find any product quality issues after signing for the package, please submit a support request with valid evidence within 48 hours after delivery. Our team will verify the issue promptly and arrange reasonable solutions including replacement, refund, or compensation according to the actual situation.
7. Customer Service & Logistics Inquiry
If you have any questions about order processing, shipping tracking, transit delays, customs clearance, or product delivery, our professional customer support team is always ready to help you. We will respond to your inquiries as soon as possible to solve your logistics and order problems.
At JASLIFE, we strictly control every logistics link to deliver fresh, authentic New Zealand seafood to customers around the world.